H&M in Gaithersburg, MD Open now

Reviews about H&M

• ★ ☆ ☆ ☆ ☆

  February 27, 2019, by jordin W
  I want to start out by saying i love H&M .... but this experience was absolutely horrible I had bought a few items at the Frederick location a few days before and wanted to return a couple things here since i was near by. First i went to the check area saw an employee near by, they saw me and just blurted out "you have to go to the other side, this one is not open". As i make my way through the unfamiliar store i finally find the other check out area, as i get up to the front and pulled out my return( a body suit and a pair of shorts) with the receipt the women who was there said I could not return the body suit, when i had told her that i had talked to someone in the Frederick store and they said i would be able return it she said sharply that she could get her supervisor, then picked up the shorts and said i would not be able to return them because there was a piece of hair on them. I have worked in retail for three years and never would i ever come at a customer in this way. So disappointed , will not be shopping here anymore.