Potomac Computer Services in Gaithersburg, MD Open now

Reviews about Potomac Computer Services

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  March 18, 2020, by MetallicMedium
  Spoke to Matt about a new tower. The machine is freezing occasionally. Because I built it myself they refused to even look at it. Matt assumed that I broke something during installation. Despite my claims that I believed it was an intermittent internal connection, and that I really just need a professional to go over the computer and at least diagnose where the problem is. But since Matt was either too busy, had too many customers, or just didn't like me, he refused to help. Very disappointing phone call. ## Response to Potomac Computer Services response: ## If all I'd said, was that I have a tower that was freezing up occasionally. I'd bet you'd have looked at it/agreed to work on it. But since I committed the sin of trying to point to where I think the problem might be, and what I'd already tried, (I.E. "Tell you your business"), I am refused service. Chalk it up to bad tech dude chemistry. Your unctuous response doesn't fool anyone. Refusing service is something that should only be done in extreme situations. Which this was not.
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  November 15, 2019, by Emily Weber
  We contacted Potomac Computer Services because our (now previous) IT company was not being responsive and had not addressed several open issues that we were aware of. Stewart and Matt visited our office the following day and not only addressed the known issues quickly but we also took advantage of their complimentary systems analysis. To say we were shocked by the amount of issues that existed from the previous IT company is an understatement. While I am not technical (this is why we work with 3rd party professionals), I know that our server not being backed up properly, anti-virus protection being expired on half our computers and programs running in the middle of the day and slowing down the network are obvious issues. Unfortunately, we trusted the previous company and had it not been for reaching out to Potomac Computer Services we would not have known the significant issues that existed. I highly recommend Stewart and Matt for any small business that either has an existing IT resource and wants a 2nd opinion or is looking to add professional IT services to their organization. They did a fantastic job, proactively identified major issues that non-technical people such as myself rely on professionals to communicate and did all of this at a very reasonable price (less than the previous IT company!). This is also a cautionary tale. Do not stick with an IT company just because you are comfortable with them or because they lull you into thinking they are experts. We are lucky that our data is now protected, our computers (and employees) are much more productive and we have a non-technical blueprint from a professional IT resource. But we never should have waited this long to get a 2nd or even 3rd opinion.