Sears Home Improvement in Gaithersburg, MD Open now

Reviews about Sears Home Improvement

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  March 27, 2020, by Patrice Crusoe
  I will not be recommending Sears Home Improvement to anyone. In fact, anyone who will listen to me complain about them I will tell them about how unhappy I am. The installers are not the problem it is SEARS. Poor COMMUNICATION! I AM NOT A HAPPY CUSTOMER.
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  April 25, 2019, by Geneen Massey
  The salesperson spent two or more hours with me explaining Sears roofing products and installation. I was impressed with the fabric underlay shown to be superior to standard felt. The folks who came out to do the job were highly skilled and courteous (truck was from Angels Home Improvement). I was however, disappointed the crew left a hole in the fascia board (pictured). The crew leader told me before the job that they don't do fascia, but I was still especially disappointed that I had to re-stuff the hole with towels as they took the towels out and left the hole empty. Besides, on a 12K roof, why not just fix the hole? A minor disappointment was the salesperson said the crew had a magnetic wand to clean up nails. Pictured are the first fist full of nails found on the deck after they left. I haven't checked around the house for those left in the yard yet. Finally, the salesperson said a third party inspector would be coming to check the roof after it is done but no one has called to schedule such an inspection in the two weeks since the roof was installed. I'm not sure what good an inspector would do at this point, but I don't like the fact that there seems to be a gap in expectations between sales and production. Nevertheless, the roof looks good and communication with the Sears production team was solid.